Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPSEC5002A Mapping and Delivery Guide
Coordinate security operations

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency CPPSEC5002A - Coordinate security operations
Description This unit of competency specifies the outcomes required to coordinate and implement security operations. It requires the ability to acquire and allocate resources, monitor and adjust operational plans, and review and report operational performance. This work would be carried out under limited supervision within organisational guidelines.This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit of competency has wide application in a range of managerial roles in the security industry. Work is performed under minimal supervision and competency requires a high level of judgement and decision-making. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field Security and risk management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Confirm operational requirements.
  • Operational objectives are reviewed and confirmed as complying with client, organisational and legislative requirements.
  • Performance targets, security resource availability and operational constraints are assessed against operational plan.
  • Security resources are acquired and allocated in accordance with operational plan.
  • Communication skills are used to conduct team briefing to ensure information exchange and confirm roles, responsibilities and operational objectives.
       
Element: Implement security operations.
  • Security operation is implemented in accordance with operational plan within designated timeframes and budget.
  • Operation is monitored to ensure quality and compliance with Occupational Health and Safety (OHS) and legislative requirements.
  • Deviations from operational plan are identified and remedial action implemented consistent with organisational procedures and budgetary constraints.
  • Communication systems and equipment are used to ensure an accurate and ongoing exchange of information.
       
Element: Review and report security operations.
  • Security operations are reviewed and outcomes documented to inform future operations.
  • Reports addresses extent to which operational objectives were achieved and provides recommendations on changes to future operations.
  • Report is finalised in an appropriate format in accordance with organisational procedures and legislative requirements.
  • All records are maintained in accordance with legislative requirements with due regard to client confidentiality.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

planning and implementing a security operation within designated timeframes and budget ensuring availability of appropriate resources

monitoring and adjusting operational performance as required

using communication systems and equipment to ensure ongoing information exchange and maximise safety of operatives

conducting a review of the operation and using the findings as the basis for recommendations to improve future operations

preparing a report detailing operation outcomes and recommendations, ensuring all operational information and documentation is maintained with due regard to confidentiality.

Context of and specific resources for assessment

Context of assessment includes:

a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.

Resource implications for assessment include:

access to a registered provider of assessment services

access to a suitable venue and equipment

access to plain English version of relevant statutes and procedures

assessment instruments including personal planner and assessment record book

work schedules, organisational policies and duty statements.

Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

This unit of competency should be assessed using questioning of underpinning knowledge and skills.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.

Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the skills and knowledge and their level required for this unit.

Required skills

access and use workplace information

active listening

adapt personal communication style to a variety of situations

analyse and evaluate information and data

coaching and mentoring to provide support to colleagues

communicate in a clear and concise manner

consultation

effectively work with teams and individuals

negotiation

numeracy skills to calculate resources and costings

phonetic alphabet

planning

reading to interpret complex information

relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities

solve problems to deal with complex and non routine difficulties

use a range of security communications equipment

writing to develop complex reports.

Required knowledge

alternative approaches to improving resource usage and eliminating inefficiencies and waste

applicable licensing and legislative compliance requirements for security operations

application of the hierarchy of controls

approved communication terminology and call signs

available support agencies and the types of services offered

difference between negative and positive language

differences between written and spoken English

how to read and use body language to gain confidence of others

how to record information which may be used for legal purposes

how to safeguard confidential information

how to use business equipment to present information

intervention points for expert advice

legislative implications relating to use of guard dogs, apprehension or arrest of persons, use of firearms, use of restraints, handcuffs, batons and spray

negotiation techniques

organisational standards for the presentation and maintenance of written information

power plays and how they are used in conflict situations

tactical response measures

use of force guidelines

ways of supporting individuals and teams experiencing difficulty in performing to the required standard.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Organisational requirements may relate to:

client service standards

policies for ensuring privacy and confidentiality of information

procedures for archiving electronic and hard-copy records

procedures for recording, storing and destroying information

standard of language, literacy and numeracy required

use of organisational equipment and resources.

Legislative requirements may relate to:

anti-discrimination and diversity

Australian standards, codes of practice and regulations

award and enterprise agreements

duty of care

evidence collection

licensing arrangements and certification requirements

OHS issue resolution

relevant commonwealth, state and territory OHS legislation, codes of practice and regulations

roles and responsibilities of OHS representatives and committees

trade practices

use of force.

Security resources may include:

budget

buildings and facilities

communications equipment (two-way radio, pager, telephone, mobile telephone, megaphone)

information

office equipment (computer, printer, fax, photocopier)

people and operatives

personal protective equipment

power and energy

property

security equipment (electronic screening equipment, video cameras, monitors, alarms and signals, metal detectors, motion sensors, personal duress alarms, static alarms, batons, handcuffs, spray, firearms)

technology

vehicle.

Operational plan may include:

budgetary constraints

contingency plans

coordination, monitoring and improvement processes

implementation procedures

resource and equipment requirements

responsibilities and chain of command

tactical response strategies

timetables, milestones and critical dates and times.

Communication skillsmay include:

active listening

comprehension

negotiation

note-taking

positive body language

questioning

reading accurately

speaking clearly

summarising

writing.

Communication systems and equipment may include:

email

meetings and discussions.

monitoring equipment

pagers

portable and mounted two-way radios

reports and documents (eg relating to handover, shifts, incidents, resources, assignment instructions, procedures etc)

screen equipment

telephones and mobile phones

use of established abbreviations

use of hand signals

use of phonetic alphabet

video cameras

Formatmay relate to:

accuracy

common industry terminology

enclosures and attachments

length

sequence of coverage

style

use of abbreviations

use of appendices

use of plain English.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Operational objectives are reviewed and confirmed as complying with client, organisational and legislative requirements. 
Performance targets, security resource availability and operational constraints are assessed against operational plan. 
Security resources are acquired and allocated in accordance with operational plan. 
Communication skills are used to conduct team briefing to ensure information exchange and confirm roles, responsibilities and operational objectives. 
Security operation is implemented in accordance with operational plan within designated timeframes and budget. 
Operation is monitored to ensure quality and compliance with Occupational Health and Safety (OHS) and legislative requirements. 
Deviations from operational plan are identified and remedial action implemented consistent with organisational procedures and budgetary constraints. 
Communication systems and equipment are used to ensure an accurate and ongoing exchange of information. 
Security operations are reviewed and outcomes documented to inform future operations. 
Reports addresses extent to which operational objectives were achieved and provides recommendations on changes to future operations. 
Report is finalised in an appropriate format in accordance with organisational procedures and legislative requirements. 
All records are maintained in accordance with legislative requirements with due regard to client confidentiality. 

Forms

Assessment Cover Sheet

CPPSEC5002A - Coordinate security operations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPSEC5002A - Coordinate security operations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: